For all our valued customers in Australia and New Zealand, we are pleased to offer free shipping on orders exceeding AUD 350.

A flat fee of $15 will be applied to orders below AUD 350 within Australia.

International shipping rates will be calculated during the checkout process, and they may vary based on the
destination.

While we aim to serve our global community, we regret to inform you that we do not currently offer shipping to the following countries: Azerbaijan, Brazil, Qatar, Russia, and Syria.

We hope to expand our shipping options in the future and appreciate your understanding.

Our delivery timeframes depend on your location relative to our warehouse in Byron Bay. Typically, metropolitan cities like Sydney provide overnight delivery, except for Melbourne, Adelaide, and Perth, which usually takes 2-6 business days for delivery.

If you reside in rural areas across Australia, please allow for a delivery window of 3-7 business days.

We strive to get your order to you as efficiently as possible while ensuring it arrives in perfect condition.

We kindly request that you double-check your order before completing the checkout process on our website.
Once an order has been placed, we are unable to make any alterations, changes, or cancellations. We appreciate your understanding in this matter.

If you have any specific concerns or require further assistance, please don't hesitate to contact our Customer
Care team at customercare@citizennomade.com, and they will be happy to assist you with your inquiries.

At Citizen Nomade, we understand that sometimes items may not meet your expectations.
Please take a moment to review our returns policy:

We accept returns within 14 days from the original date of order. To be eligible for a return item(s) must meet the following criteria:

• The item is in its original condition, unworn, and unwashed.
• All tags are still in place and attached.
• The item was purchased from citizennomade.com.
• The item is not marked as "final sale."

For more detailed information regarding our return policy, please visit this page.

If you receive an item that doesn't quite meet your expectations, we are here to help you find the right solution. To be eligible for an exchange, your item(s) must meet the conditions outlined in our returns policy.

For items purchased in-store, you have the option to return them within 7 days from the
original purchase date. We offer exchanges or credit notes for in-store returns, but please note that refunds are not available for in-store purchases.

To be eligible for an in-store return, the item(s) should meet the following conditions:

• The item is in its original condition, unworn, and unwashed.
• All tags are still in place and attached.